Risk & recourse — the honest version

A rent advance is a real commitment. This guide explains, in plain language, what you agree to and what happens if things go wrong.

What you're committing to

Rent advance: the rent you bring forward is committed for the assigned period — you won't receive it again during that time. No loan, no mortgage, title stays yours.
Rent guarantee: you're paid on schedule whether or not the tenant pays.
HELOC & credit card: secured credit — missed repayments can affect your equity and credit record.

If a tenant stops paying

With a rent advance, recovery is our job, not yours, and any obligation you have to us is limited to what your agreement states. We recover lawfully and respectfully — never with harassment or threats.

Your recourse

Talk to us first at complaints@gigi.money. Unresolved credit complaints can be escalated to the Central Bank of Kenya (centralbank.go.ke); data concerns to the ODPC (odpc.go.ke). Enable JavaScript for the full guide.